Privacy Policy

Last Updated: September 29th, 2025

Nomad Tree Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://nomadtreeservices.com (the “Site”), request services, submit a quote request, or otherwise interact with us.

By using the Site or providing us information, you consent to the practices described in this policy, subject to any agreements you may have with us that provide different terms.

1. Information We Collect

We may collect the following types of information from or about you:

a) Information You Provide Directly

Contact Information. Name, email address, postal address, phone number(s).
Service Request / Estimate Data. Details about your property, the type of tree or landscape services you need, photos, address of the worksite, scheduling preferences, and other project-specific data.
Communications. Information contained in your messages to us (e.g. via contact forms, email, chat, texts), feedback, surveys, or other correspondence.
Payment Information. If you pay via our site or invoicing system, we may collect payment and billing details (credit card number, billing address, or bank account information). (We may use third-party payment processors; see “Third-Party Services” below.)

b) Information We Collect Automatically

Usage Information. Information about your interaction with our Site, such as IP address, browser type, operating system, page views, referring/exit pages, date/time stamps, and clickstream data.
Cookies and Tracking Technologies. We may use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Site, your preferences, and to provide customized content.
Device and Log Data. Details about your device, such as device identifiers, browser settings, and other diagnostic data.

c) Information from Third Parties

We may receive information about you from third-party sources, such as:

Publicly available sources.
Analytics providers (e.g. Google Analytics).
Payment processors or financial institutions.
Referrals from partners.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, maintain, and improve our services and Site.
To respond to your requests, questions, and communicate with you.
To process estimates, booking, invoicing, and payments.
To send you service-related notices, confirmations, reminders, and updates.
To personalize and enhance your experience (e.g. content, offers, and marketing).
To detect, prevent, or address fraud, security, or technical issues.
To comply with legal or regulatory obligations.
For internal business purposes, such as auditing, data analysis, and quality assurance.

3. Legal Bases for Processing (U.S. / Washington State)

When required by applicable law, we rely on certain legal bases to process your personal information:

Performance of a contract. To fulfill our obligations under a service agreement, estimate, or contract with you.
Consent. Where you have given explicit permission (e.g. opt-in to marketing communications).
Legitimate interests. For our legitimate business interests, such as improving our services, preventing fraud, or ensuring network security, provided that your interests or fundamental rights do not override them.
Legal compliance. To comply with legal obligations, respond to law enforcement requests, or defend our legal rights.

4. Sharing and Disclosure of Your Information

We may disclose your information in the following cases:

Service Providers and Contractors. We may share your data with subcontractors, vendors, service providers, or third parties who perform functions on our behalf (e.g. payment processors, cloud hosting, email services, analytics, marketing).
Business Transfers. If we are merged with, acquired by, or sell all or part of our business assets, your information may be transferred.
Legal Requirements & Protection. If required by law, subpoena, court order, or governmental request, or to protect rights, property, or safety (of you, us, or others).
Aggregated or De-identified Data. We may share information in anonymized or aggregated form that does not identify you.
With Your Consent. We may share other information with your consent or direction.

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies, Tracking & Advertising Technologies

a) Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking tools to enhance your experience, remember preferences, and collect analytics. You may control cookies through your browser settings (e.g. reject or delete them), though parts of the Site may not function properly if cookies are disabled.

b) Third-Party Analytics & Advertising

We may use third-party analytics tools (e.g. Google Analytics) to understand Site usage and improve performance. Some of these services may place cookies or use local storage. We may also use remarketing or advertising services (e.g., Google Ads) to show you relevant ads off our Site, subject to your consent where required.

You can opt out of certain tracking via browser settings, ad preference tools, or third-party “do not track” frameworks (though our Site may not honor all “Do Not Track” requests).

6. Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, firewalls, secure server configurations, and regular security assessments.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Retention of Your Information

We will retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy (including legal or business purposes),
Comply with legal, regulatory, or tax obligations,
Resolve disputes, enforce agreements, or protect legal rights.

Once the retention period expires, we will delete, anonymize, or securely dispose of your data consistent with applicable laws and policies.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights in relation to your personal information:

Access. Request access to the personal information we hold about you.
Correction / Update. Request correction of inaccurate or incomplete data.
Deletion / Erasure. Request deletion of your personal data, subject to lawful constraints.
Restriction / Objection. Object to or limit certain processing (e.g. for marketing or profiling).
Portability. Receive a copy of your information in a machine-readable format.
Opt-Out of Marketing. You can opt out of receiving promotional emails or messages by following unsubscribe instructions or contacting us.

To exercise any rights, please contact us using the details in Section 11. We may require verification of your identity before processing requests.

9. Children & Minors

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us to have it deleted.

10. Third-Party Links & Embedded Content

Our Site may contain links to third-party websites, services, or content (e.g. social media platforms, external tools). We do not control those third parties’ privacy practices. We encourage you to review their privacy policies before providing any information. This Privacy Policy does not govern the practices of those sites.

11. Contact Information

If you have questions, comments, or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

Nomad Tree Services
Phone: 253-414-3805
Email: admin@nomadtreeservices.com

12. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time (for example, to reflect changes in our practices, legal requirements, or technology). When we do, we will update the “Last Updated” date at the top. Your continued use of the Site or services after such changes constitutes acceptance of the revised policy.

If changes are material, we may provide a more prominent notice (such as site banner or email notification).